Shipping Policy
Luxe Living Shipping Policy
Welcome to Luxe Living! We’re excited to deliver our luxurious homewares straight to your door. Please read through our shipping policy to understand how we handle the delivery of your orders.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. We strive to offer competitive shipping rates to ensure your experience with Luxe Living is seamless.
Processing Time
Once your order is placed, we will begin processing it within 1-3 business days. During peak periods, processing times may be extended by a few days. You will receive a confirmation email once your order has been dispatched.
Transit Time
Our standard shipping transit times typically range between 2 to 4 weeks, depending on your location and the items ordered. Please note that these times are estimates and actual delivery may vary due to factors outside our control, such as customs delays or courier service disruptions.
Order Tracking
As soon as your order is shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment on our website or the courier’s tracking portal.
International Shipping
We offer international shipping to selected countries. Please note that international orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and are not included in the shipping fees charged at checkout. Transit times for international orders may be longer due to customs processing.
Delivery Issues
If you encounter any issues with your delivery, such as delays, damaged items, or missing parcels, please contact our customer support team at info@luxeliv.com.au within 7 days of the estimated delivery date. We will work with the courier to resolve any issues as quickly as possible.
Changes to Your Order
If you need to change your shipping address or cancel your order, please contact us immediately after placing your order. Once your order has been processed, we may not be able to accommodate changes.
Lost or Stolen Packages
Luxe Living is not responsible for lost or stolen packages after they have been marked as delivered by the courier. However, we will do our best to assist you in filing a claim with the courier service.
Contact Us
If you have any questions or concerns about our shipping policy, please reach out to us at info@luxeliv.com.au
We’re here to help!
Thank you for choosing Luxe Living. We appreciate your business and look forward to enhancing your living space with our premium homewares.